Book Review: TouchPoints

Book Review: TouchPoints

TouchPoints: Creating Powerful Leadership Connections in the Smallest Moments by Doug Conant and Mette Norgaard We all love a transformation story, one in which someone’s life changes and, as a result, they change who they are. Stories like these filled the Oprah show...
Employee Morale & Loyalty: The Drivers

Employee Morale & Loyalty: The Drivers

Laura Petrecca at USA Today reports that MetLife’s 9th Annual Study of Employee Benefits Trends finds employee morale is plunging. In the past 2 plus years of careful budget scrutiny, employers have forgotten to watch “what drives employee satisfaction and loyalty,”...