Book Review: TouchPoints

Book Review: TouchPoints

TouchPoints: Creating Powerful Leadership Connections in the Smallest Moments by Doug Conant and Mette Norgaard We all love a transformation story, one in which someone’s life changes and, as a result, they change who they are. Stories like these filled the Oprah show...
Reimagining Management and Teams

Reimagining Management and Teams

This blog was initially posted on Forbes blogger Steve Denning’s site 1. You have worked with teams that have no supervision. You call them Buyer Node Teams. Please tell us about them. Buyer node teams are champions for a set of customers or consumers. In a...