by Carol Sanford | Mar 29, 2011 | Business Development
Laura Petrecca at USA Today reports that MetLife’s 9th Annual Study of Employee Benefits Trends finds employee morale is plunging. In the past 2 plus years of careful budget scrutiny, employers have forgotten to watch “what drives employee satisfaction and loyalty,”...
by Carol Sanford | Mar 24, 2011 | Business Development
Mar 24, 2011 – This article was first posted at Matthew E. May’s American Express Open Forum Blog. I earlier reviewed Matt’s book, The Shibumi Strategy, with a Q & A here. There is growing appreciation for the idea that social responsibility is...
by Carol Sanford | Mar 10, 2011 | Business Development
Businesses Need to Raise the Bar to Attract Talent. That is the title of a very nice piece in the Financial Times by Michelle Quest, head of People at KPMG. Quest makes several good points but one in particular jumped out at me. When hiring, “you need to pay attention...
by Carol Sanford | Feb 25, 2011 | Business Development
This morning I read Margaret Heffernan’s post on BNET blog and almost cried. I just spent four days at the Apple Store in Lynnwood, WA getting my new MacBook Air and solving a few problems with Mobile Mac. It was a magnificent experience. I felt completely cared for...
by Carol Sanford | Feb 24, 2011 | Business Development
I’ve been watching the news in Wisconsin with dismay. But not for the reasons many people are. I think the right questions are not being asked and wrong conversations are dominating. I personally have sat in the chairs of many different players in this standoff. I was...